125 Mutlukent, Çankaya, Ankara. 06585 

  Phone: +90 312 210 01 00

  Fax: +90 312 210 00 22

Terms and Conditions 

Terms and Conditions for Service Payment and Refund Policy:

  1. Refund Eligibility: Customers are eligible for a refund within 15 days of initial payment, provided they have not utilized the services and meet the conditions outlined in this policy. Refunds will only be processed if the customer requests cancellation of the service within the stipulated timeframe and provides proof of purchase.

  2. Refund Process: To request a refund, customers must notify us via email or through our designated customer service channels within the 15-day period. Upon verification of eligibility, a refund will be issued to the original method of payment within a reasonable timeframe. Any associated fees or charges incurred during the refund process will be borne by the customer.

  3. Exceptions to Refund: Certain services may not be eligible for a refund, including but not limited to personalized or customized services, one-time consultations, or services that have already been rendered or partially utilized. Additionally, refunds may be declined if the customer has violated the terms of service or engaged in fraudulent activity.

  4. Cancellation Policy: Customers may cancel their service subscription at any time before the end of the refund eligibility period. Once the cancellation request is received and processed, the customer's access to the service will be terminated, and any recurring payments will be stopped. Customers are responsible for ensuring that their cancellation request is submitted in a timely manner to qualify for a refund.

  5. Modification of Terms: We reserve the right to modify or update these terms and conditions, including the refund policy, at any time without prior notice. Any changes will be effective immediately upon posting on our website or notifying customers via email. It is the responsibility of the customer to review these terms periodically for any updates or changes.

By subscribing to our services and making payment, customers acknowledge and agree to abide by the terms and conditions of this refund policy. If you have any questions or concerns regarding refunds or our refund policy, please contact our customer service team for assistance.